Furnace FAQs & Air Conditioner FAQs......call toll free @ 1-877-247-6426

• How can I make my heating system cheaper to operate?
• Are Freon-Puron-R22-R410a dangerous?
• Can air filters help with allergy and asthma symptoms?
• I have a hard time breathing when my heater turns on. Why?
• How can I lower my electric bill? How much?
• How do I get the tax incentives and rebates?
• Which brand of heating and air conditioning equipment is most reliable?
• I have a mixed system, XYX heater and ABC outdoor unit. Is this bad?
• I only want to replace the outdoor unit. Can I?
• How long does the average air conditioner last?
• How long does the average forced air furnace last?
• How do you check for cracks in a firebox?
• Can you fix a cracked firebox or cracked heat exchanger?
• The gas company said I have cracks around the base? What?
• Can I get a price over the phone?
• Everyone says they have high efficiency? What is high efficiency?
• How much does it cost to run my A/C?
• What is variable speed technology?
• What are multi-staged systems? Are they better?
• Do you guarantee your work?
• How often should I have my furnace checked? A C Checked?
• Money saving coupons

• How can I make my heating system cheaper to operate?
My first questions to you would be; When was the last time you had your system checked up, tuned up and cleaned? My second question would; How old is your heating system?
Every single heating system made needs to be cleaned at least once a year. This is usually in the fall and before the heating season actually begins. You only have but one life to give, it would be a shame giving it in the name of carbon monoxide poisoning, but we are not talking about death and destruction, we are talking about wallets, bills and income aren’t we?

Saving money on heating your home can first be accomplished by checking out the system. The blower assembly, wheel & motor, need to be clean to push the correct amount of air across the heat exchanger or firebox. When the blower wheel builds up dirt and debris (most of the dirt and debris is actually dead human skin…we all shed year round) it stops scooping as much air with every revolution. The lack of airflow across the firebox allows more heat to escape up the vent to the great outdoors. Dirt costs you money. The same goes for the air filter. If you have one of those 99 cent air filters (am I dating myself) you are getting your money’s worth. Those throw away filters should be thrown away. They do next to nothing except waste your money. Get a decent filter, your lungs will thank you.

The next most important maintenance item is you ducting. I know, you can’t see it, but if you haven’t checked it out in ten years I guarantee it’s been wasting your money each and every month you operate your system. Ducting just a few years back, and current ducting when you skip the inspection process, is usually installed incorrectly and undersized. Restricted airflow decreases the efficiency of the system. Older ducting is even worse. Virtually every system that was installed more than 10 years ago has defective ducting. The reason is that the materials were defective. Duct tape is drying out and falling off and the outer skin, the moisture barrier, of the class one ducting is falling apart. It is a problem industry wide. Study after study has shown that ducting accounts for about 35% of every lost btu. Btu, that’s another word for your dollars going to condition the great outdoors.

The age of your system comes into play as well. If your heating system is more than about 10 years old and anything substantial breaks down in it, do not fix it. Do yourself a favor and replace it with a 90%+ AFUE variable speed furnace. Older furnaces could be as low as 60% efficient (AFUE) and they will lose efficiency every year of operation due to normal wear and tear. So if your 20 year old furnace started out at about 70% AFUE it is now probably somewhere around 60%. That directly equates to dollars. A 60% furnace means that every time you walk over to that thermostat and turn it on, 40 dollars out of every $100 that you spend on heating your home is going up the vent keeping those birds and bees warm. Is this something you are comfortable with? Remember, it is not just your gas bill. It is also your electric bill. The furnace will run longer than it should increasing that as well.
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• Are Freon-Puron-R22-R410a dangerous?
Yes. If you have a leak, get it fixed. Freon, whether it is Puron (R410a) or R22, can kill you. If the leak is outside your home, it will only be contributing to global warming. Yes, contrary to the media hype, R410a is not environmentally friendly, just a little friendlier than R22. If the leak is large enough, it can damage your compressor and shorten the lifespan of your system.

Air conditioning systems use Freon by circulating it throughout the system. They do not use up Freon. If you have to add Freon to your system, you have a leak or it was never charged correctly in the first place.
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• Can air filters help with allergy and asthma symptoms?
Air filters? No, not really. An air cleaning system can though and they are not the same. That disposable or cleanable filter that you see through located in the bottom of your furnace is really designed to keep the furnace clean. Check out the inside of your furnace by the blower motor. Is it clean? I didn’t think so. That little piece of garbage filter is designed to protect your furnace and it doesn’t do a very good at that, so what about your lungs. The dirt and debris you see inside your furnace is the same dirt and debris that you have been breathing.

It is gross, but if it is in your ducts, it is in your lungs. A good filtration air cleaning chamber keeps dirt and debris from building up in your system saving your from costly repairs and premature equipment replacement. Not only does the AccuClean air cleaning system extend the life of your equipment, it extends the life of your lungs.
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• I have a hard time breathing when my heater turns on. Why?
Are you light headed or dizzy? This is sign of carbon monoxide poisoning. Carbon monoxide poisoning generally appears to bill like the common cold or flu (I get the two mixed up) only when you leave the home the symptoms go away.

The other reason for this is more of a comfort issue rather than a life danger issue. Many people complain that when they turn on their heaters they experience dryness. They blame their furnace for drying out the air. This is not the case. The air in the wintertime is already very dry, somewhere around 15% relative humidity. When you heat the air up, your body loses the moisture in your top layer of skin, mouth, throat and nasal passages because warm air attracts moisture and can hold more moisture than cold air. The furnace by itself has no ability whatsoever to either add moisture or remove moisture from the air. This dryness of the air aggravates your breathing passages and aggravates existing allergy and asthma conditions.

The next item is dirt and debris, dead human skin, pollens and dander that accumulate in the evaporator coil of the air conditioning system during the summer. When you are operating your air conditioning system during the summer the evaporator coil becomes wet, that is normal, what is not normal, but common, is that debris makes it way through inferior filters and sticks to this moisture. It builds up during the season. When winter rolls around and your fire up the heater the heat cooks these items and when the fan starts these dried out cooled items, dander, pollens and skin, become airborne. They are then prime candidates to become trapped in your final filter, your lungs.

So, I painted a rather disgusting grim picture, but there is hope because these problems can be easily addressed and addressing them will give you and your family a cleaner, fresher and more comfortable home environment. It is simple. For the moisture control, add a humidification system. For the debris control, install a variable speed blower coupled to an AccuClean air cleaning system. Both of these items are easily added to a new system and many times can be adapted to your existing system. Give us a call. It is a free estimate and we are only a phone call away.
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• How can I lower my electric bill? How much?
If your air conditioning is an average system 10 or more year old we can lower your air conditioning related electric bill by 50% or more without a problem and I am not exgaerting even a little bit. We will guarantee it in writing for you.

If you have allergy problems and you are running your currently furnace the entire time you are home and it is not a variable speed model we can typically lower your monthly electric bill by about $100 just in fan usage. Your average blower motor uses about 6 amp or 720 watts of electricity to circulate air. A variable motor will use about 40 watts of electricity to filter the air. That is 18 times fewer watts when in circulating mode. Yes, the technology is that good now. I have a variable speed blower connected to a AccuClean whole house cleaning system in my own home and that is why I know it works.
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• How do I get the tax incentives and rebates?
Let us perform the work for you and if we tell you that you will receive the rebates and you don’t qualify, we’ll pay you the amount of the rebate or tax incentive. We will help you do the paperwork. These are some of the websites for details:

Be very cautious. Since the tax incentives have come out a new fraud base of contractors has been doing everything they can to exploit the incentives. Now, don’t get me wrong. I am all for exploiting every single tax advantage you can, that is why they are there and it is your money congress is playing with, but I will not allow, nor will I allow any of my employees, to misrepresent a product or product line that does not do exactly what we say it will do.

A new fraud that popped up this year is called the 16-13 fraud. 16 stands for the SEER rating and 13 stands for the EER rating. They are the efficiency ratings required to qualify for the tax incentive. A number of local companies having been representing 14 SEER systems (they are label on the little yellow tag which is attached to each and every system) as being 16 SEER and 13 EER when they use a third party evaporator coil. Third party is nothing more than a different manufacturer than the maker of the furnace and the condensing unit or outdoor unit. Even if they have the ARI (American Refrigeration Institute) numbers that claim the 16-13 they are not. Unfortunately, the manufactures of the coil can submit the data for the combination of equipment to ARI and they are taken at their word for at least the first 30 days. Testing after that will prove whether the combination meets or doesn’t meet the specification for efficiency.

Here is where the fraud sets in. I know of no system that can be bumped up 2 SEER by an evaporator coil, but during those first 30 days of posting the company that installs this mixed manufacturer system can print out the ARI numbers and truthfully sell you on these systems meeting the efficiency goals and meeting the IRS tax incentive rules or other rebate rules. Of course, after 30 days the data will most likely be withdrawn and come next year when you try to collect your rebate or incentive the ARI numbers you are given will no longer exist and you most likely will not qualify for the rebate or incentive. Think about it, if you were the rebating firm or tax incentive firm monitoring this, would you let someone with non qualifying equipment collect the money because they thought the equipment was qualified? If it appears too good to be true, is almost certainly is too good to be true.

We are here to help you and we'll start you down the right path to maximizing your tax incentives and rebates. In the meantime you can do some of your own research for your projects by visiting some of these links. Here are some helpful websites that enable you to maximize your rebate potential:

Federal EnergyStar Rated

California Solar Initiative

Southern California Gas Company Rebates

Southern California Edison Rebates

San Diego Gas and Electric Rebates

Anaheim Utilities Rebates

Metropolitan Water District Rebates

Database for Renewable Energy
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• Which brand of heating and air conditioning equipment is most reliable?
For a very long time American Standard equipment has been rated number one is reliability, but is it because of the equipment? NO, I don’t so. Most furnaces and air conditioning equipment will do the job without problems that they are designed to do, if they are installed correctly. I think the reason that American Standard has gotten such a good reputation is that they are constantly policing the installation companies. They have programs to teach installers the proper techniques.

So, you want quality equipment that won’t break down. We can’t give that to you. Surprised? You shouldn’t be. Anyone that claims such a magnificent claim is a liar and I’m not writing this to lie to you. Air conditioning systems are made by people, installed by people and maintained by people. People make mistakes. People can get lazy and people can do things wrong. People are the problem and people are the solution.

Here at The Empire Family of Services, plumbing, heating, air conditioning and electrical we strive to be second to none with our maintenance and installation techniques. We install and maintain the systems strictly according to the manufacturer’s printed instructions and because of this, we have very few breakdowns. We have so few breakdowns that if we install a system for you and you have been allowing us to maintain it, we will cover the cost to repair any part or replace any part in that system for up to 10 full years after your home comfort investment. You may never pay another penny again for a repair. See our guarantees for more complete details. The catch? There isn’t any, I promise.
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• I have a mixed system, XYX heater and ABC outdoor unit. Is this bad?
Yes, you had better believe it is. It is not really the heater of one manufacturer coupled to the cooling system of another. A heater is really only a air handler and as long as it pushes enough air (350 to 450 cubic feet per Ton of cooling..more air is better in drier climate and more humid climate requires less air) and the furnace lines up properly with the evaporator coil (24” wide FAU and 24” wide coil), you shouldn’t have an issue with a mixed marriage. The problem also does not sit with a new evaporator coil and a new condenser of mixed brands. The btu’s can be off a little bit and the efficiency can be a little higher or a little lower, but not so much as to cause a problem provided they are of the same size or the evaporator coil is larger, up to two sizes larger. Technically, you can use a smaller evaporator coil, up to 1 size smaller, but only in very humid climates and this does affect your efficiency and cooling btu’s.

So what is the problem? The problem is mixing an older evaporator coil with a new condensing unit (outside unit). This is commonly performed by someone going cheap. They are trying to save the job or save the homeowner money by only replacing the defective outdoor unit. What a mistake. We could do this several years ago and not have big problem, now it is a big problem. One of the ways that the SEER (Seasonal Energy Efficiency Ratio) was increased was by using a smaller capacity compressor moving less Freon, but doing so over more coils. You end up getting more btu’s from more coil space. This is the reason that the size of the outdoor unit has increased so much in size. When you couple a new lower Freon output condensing unit to an older evaporator coil you get a  system that does not get the Freon up to a high enough pressure to release the correct amount of heat to the outdoor air. The result is that the 3 Ton condensing unit you just paid for that is labeled 13 SEER or higher is really now less than 2 ½ Tons and is closer to an 8 SEER. You can expect about a 40% drop in output and efficiency by mixing these two. It isn’t going to cool your home and your electrical bills will be high. Please don’t ask us to do this for you, you would be disappointed if we did it, so we won’t.

The picture is one I pulled off the internet. The company was bragging about the quality of work they do. The evaporator coil does not match the furnace size and so a transition was built between the furnace and the coil. This can cause turbulence and airflow problems including pulling the water off the coil and throwing it into the ducting. This can lead to mold and mildew growth in the ducting and water damge to the home.
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• I only want to replace the outdoor unit. Can I?
Not anymore. You clicked on this for answers didn’t you? Just because the answer doesn’t fit with what you want doesn’t mean that it isn’t the correct answer. See the previous section for details. if you have a company only replace your outdoor unit please give us a call. We will come out and replace your evaporator coil and then you can file a complaint with the Contractors State License Board against that other contractor and most likely get the evaporator coil for free.
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• How long does the average air conditioner last?
12 years on average. Yes, some can last a lot longer, but they consume so much electricity it is not worth operating them, or rather fixing them when they do break. If your unit is more than 10 years old and it suffers a breakdown you should replace your system with a new one. The savings alone will most likely cover the entire cost of the investment. The changes in equipment in the last ten years have been phenomenal. Your new system isn’t your old system, not even close.
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• How long does the average forced air furnace last?
20 Years or more unless there was a manufacturing problem or the system has not been maintained properly. Dirt is the enemy. Keep your system maintained and it may never breakdown.

• How do you check for cracks in a firebox?
My specialty and one of the reasons why I received the much coveted National Contractor of the Year Award in 2008. I invented a new better system that provided proof positive whether there is a rupture in your firebox or not. It is so simple that anyone can diagnose the situation correctly every single time.
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• Can you fix a cracked firebox or cracked heat exchanger?
No, but heat exchangers or fireboxes can be replaced if the furnace isn’t too old. Manufacturers will not keep the fireboxes in stock for more than a few years. Not very many people replace them and the labor to replace them is usually extensive. We have a replaced a number of them over the years and each one was for a very specific reason.

Welding a crack or rupture on the metal heat exchanger will void the UL rating on firebox and destroy any type of warranty as well as endanger the occupants of the home. Welds are made of a different metal than the metals they are combining. Because of the expansion and contraction of the metal as it heats and cools the metal right along the weld will crack again very shortly. This crack will most likely be larger than the original crack and allow the products of combustion (carbon monoxide) to enter the home.
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• The gas company said I have cracks around the base? What?
This is normally a small job to repair. The cracks that they are describing are opening from the return air chamber to where the furnace burners are. When the blower motor turns on it creates a vacuum. If the chamber is open to the compartment where the burners are, the vacuum can pull carbon monoxide right out of the vent and distribute it into the home. Many times over the years we have come across furnaces where the vacuum affect pulled the flames right out of the firebox and burnt up the gas valve and wiring in the front of the furnace.

This is something that a simple yearly maintenance visit can cover. Have your system checked out at least once a year. It could save your life.
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• Can I get a price over the phone?
We give very few prices over the phone. The reason is that we really cannot evaluate the job properly and give an accurate price. Despite your best efforts you most likely will not be able to convey enough information for us to give you anything more than a guess at the pricing. We do provide free estimates for most circumstances so that we can give you an accurate honest price for the scope of the work.

An example of this is that we many requests to fix an A/C system. The most common question over the phone is “How much is it going to cost to fix my A/C.”  A response would be “What’s wrong with it?”  This is typically followed by “I think its low on Freon?” How much Freon? What type of Freon? Why do think its low on Freon? Is it running? The majority of the time that an air conditioning system is not working is not due to the system being low on Freon. The majority of the time the problem is electrical in nature and this is coupled to a lack of maintenance such as a dirty filter, dirty or clogged evaporator coil and many times grass, weeds and dog hair blocking the cooling coils on the outdoor unit.
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• Everyone says they have high efficiency? What is high efficiency?
If it is high efficiency it will have an Energy Star label on it. The lowest efficiency air conditioning system you purchase now is 13 SEER and the lowest efficiency furnace is 80%.
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• How much does it cost to run my A/C?
The average American family spends about $2,000 a year on energy costs and out of that more than $1500 is directly related to heating and cooling. The SEER rating is the Btu of cooling output during a typical cooling season day divided by the total amount of energy consumed in watts.  

SEER = BTU ÷ Watts

For example, a 60000 Btu air conditioning unit (5 Ton), with a SEER of 6, operating for a total of 1200 hours during an annual cooling season (Southern California average) would provide an annual total cooling output of:

60000 Btu × 1200 = 72,000,000 Btu of cooling on average during the year

With a SEER of 6, the annual electrical energy usage in watts would be about:

72,000,000 Btu ÷ 6 = 12,000,000 Watts (this is watts used for the entire year)

If the electrical charge per watt is 14 cents (it can go as high as 27 cents currently) the bill for the air conditioning is $1680 for the year. This does not include the indoor fan motor as that must be added into the equation to figure the true total amount.
Since most systems that we replace are a little more than 10 years old and, after dirt, grime, wear and tear set in they are about 6 SEER.
Just what can you save by replacing your system? Using the same figures above we can calculate out a predicted savings in electrical use using this formula:
6 ÷ New Seer × 1680 = predicted new bill
13 SEER = $775 for a yearly savings of $905
14 SEER = $720 for a yearly savings of $960
15 SEER = $672 for a yearly savings of $1008
18 SEER = $560 for a yearly savings of $1120
20 SEER = $504 for a yearly savings of $1176

BOTH THE INDOOR & OUTDOOR EQUIPMENT MUST BE MATCHED IN ORDER TO RECEIVE THE RATED SEER.
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• What is variable speed technology?
"Variable speed" refers to the blower motor inside the furnace and the fan motor in the outdoor unit. Unlike conventional single through four speed motors, a variable speed motor runs at a wide range of speeds to precisely control of heated and cooled air throughout the space. The variable speed motor is really a direct current motor (like battery operated motors). The alternating current (standard household current) is made to simulate DC current through the use of a few capacitors. A DC motor is preferred because it can run at any number of speeds at full horsepower and therefore isn’t going to have the same overheating problems that the standard PSC motors in most furnaces have. To reduce the speed of a standard motor in a furnace the horsepower is reduced.

Variable speed motors can actually save you money on your energy bills, as they consume less electricity than standard motors. A variable speed motor can also help clean the air. When the fan is in constant operation (indicated by the "Fan" setting on your thermostat), the motor will continue to slowly circulate air consuming only about as much electricity as a 40 watt light bulb, allowing filters to capture more contaminants.
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• What are multi-staged systems? Are they better?
Multi-staged systems are a step up from standard systems. If your car was a single stage system similar to most air conditioning systems when you drove down the road you would have only a single speed, wide open. This off or full blast pedal to metal approach isn’t any good for driving a car and it isn’t very good for your comfort from your heating and cooling system either.

A multistage system allows the air conditioning and heating system to come on and use just the right amount of heating or cooling to satisfy the temperature in a gradual manner. During the heating season this means an increase in comfort levels with more even temperatures. During the cooling season this means more even temperatures, but more so, means that your air conditioning system will be able to remove more moisture from the air. Removing the moisture from the air means that you will feel more comfortable at a higher temperature and that translates into lower electric bills.
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• Do you guarantee your work?
Over the years what we have learned about what people want is that people want peace of mind. They want to know that when they choose us as their comfort provider that we’re going to deliver exactly what it is that we say we’re going to deliver. That there’s no chance that you’re taking a risk, that there’s no chance that you could be making a mistake in choosing us, that there’s no way that you can lose in choosing us to perform these services for you today. Because of this need for Peace of Mind we offer rock solid guarantees.

100% Satisfaction Guarantee*
What our 100% satisfaction guarantee says is that if you are not 100% satisfied with what we’ve performed, then we’ll make any modification necessary, any modification required, to gain your 100% satisfaction, up to and including replacing the equipment or refunding your money, all of your money. It’s not just our goal, 100% Satisfaction; it’s your right as a consumer. If you’re not satisfied, were not satisfied.

Home Comfort Guarantee*
What our guarantee says is that on a minus 10 degree day, your home will maintain, plus or minus 3 degrees of 70 degrees. That’s right, we put it in writing on the invoice. On a 95 degree day, your home is going to maintain, plus or minus 3 degrees of 75 degrees. We are the only company in town that guarantees that our systems will do exactly what we say.

No Lemon Cooling Guarantee*
If your compressor, the main component is your A/C, fails two times in the first 5 years we are not just going to replace that compressor with a new one, something just about every company does, we are going to remove the complete outdoor condensing unit and replace it with a brand new complete unit. No one deserves a lemon.

No Lemon Heating Guarantee*
If the heat exchanger or firebox fails in the first 10 years we will replace the entire furnace for you at no charge. No shipping, no handling, no waranty and no labor charges whatsoever. This includes code required upgrades. No charge means absolutely no charge. No other company offers this rock solid guarantee.

Property Protection Guarantee*
If anything is accidentally damaged, a professional will repair it. We’re not going to be driving down to the Home Center parking lot and pick up someone to bring to your home. You will have a properly licensed, a properly insured and properly bonded professional perform the repair. Once the repair is done to your satisfaction, then and only then do you have to make your investment in your new Home Comfort System. With a guarantee like this do you think that we will be sloppy or do you think that we’ll Treat your Property Carefully? We're the only ones making this kind of guarantee.

365 Day Test Drive*
We want you to test drive your New Home Comfort System through all four seasons to make sure that it meets and exceeds all of your expectations. You’ll be using your new Home Comfort System through the cold and clammy winter season, you’ll get to drive through the sneezing, sniffling asthma season, spring, you’ll get to cruise through the hot and muggy "I can’t sleep at night" summer season and finally your going to be able to triumph through the cold and flue season, fall. After you’ve passed through all of these seasons only then do have to make a decision. If you're not satisfied with the performance of the system, if for any reason or if for no reason whatsoever you are not satisfied with this system, give us call and we will refund 100% of your investment and we’ll give you interest. Why do you think no other company will give you this type of guarantee?

10-10-10 Guarantee*
If we perform the maintenance on your heating and coolng system for the first years then you will have no out pocket repairs costs whatsoever. If anything breaks, we'll fix it or replace totally at our expense. You may never pay for a repair again. Isn't that peace of mind.

On Time Guarantee*
Calling The Empire Family of Services, Plumbing, Heating, Cooling & Electrical, is easy and On Time. If we don't make our appointment time because of us, your minimum service fee is waived. The minimum service call is free. You shouldn't have to be left out in the cold or the searing heat because of your Home Comfort Company. We're Always On TIme, Guaranteed.

SEER Guarantee*
At The Empire Family of Services, we are confident in our system design skills, the equipment we offer, and the quality of our installations. We guarantee that we will design and install your new air conditioning or heat pump system in accordance with the requirements of the Air-conditioning & Refrigeration Institute’s Standard 210/240. Your system will be designed with a matched coil giving you a certified combination engineered to achieve the manufacturer tested SEER rating. Certified combinations are required for any applicable utility rebates. We will install the equipment, can test the air flow, and we will charge the refrigerant levels to operate in accordance with the manufacturer's design specifications. This guarantee reflects the unusual commitment to engineering detail, diligence, old fashioned craftsmanship, workmanship, and pride we put into every Home Comfort System we install.

*For complete warranty and guarantee details see your invoice or give us call at 1-877-247-6426. Guarantees are in writing on each invoice.
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• How often should I have my furnace checked? A C Checked?
At least once a year. Give us a call and we will set you up on a maintenance program that helps to ensure that you do not experience breakdowns during the hottest and coolest times of the year. Dirt, grime, debris, pollen, dander and human skin are the enemies of your system. We are on your side for the battle. All you have to do is call and we will take it from there.
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• Money saving coupons

Click on any of the pictures to get a printer friendly version of the coupons.

Call now and book your appointment for a happier, more comfortable and cleaner heating and cooling system.
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